Our organization is dedicated to improving customer experiences to surpass expectations and make lasting impressions. Our global initiative for "unreasonable hospitality" aims to enhance every touchpoint in the customer journey, consistently eliciting a 'wow' response. We aim to exceed mere satisfaction, seeking to pleasantly surprise, delight, and encourage customers to share their positive experiences.

How Might We improve the conversion rate of our digital customers? Current Conversion is in the range of 1 -2 %. Assume 1 million customers visit our website and only 10,000 customers buy from us. How can we take this conversion to 5%?

How Might We Increase the Average Product Purchase per Customer (APPC)? APPC means, currently the customers are buying an average of 10 products in a year with us, how do take this number to 40 products in a year.

How might we reduce returns across our channels and increase customer satisfaction without impacting our sales.

How To Get Rid Of Porosity or Pinholes During Jewelry Production. We are looking for quality ideas that lead us to get rid of porosity or pinholes during jewelry production.

How might we reduce the water and electricity consumption at Shop LC? We are looking for effective ideas that can be implemented to reduce consumption and lead us toward becoming a more sustainable organization.

The contribution of customers to IdeaLab is one of the main inputs for coming out with innovative products. How can we involve our active customers in contributing more to the Idealab?

How might we reduce the rejection of Gemstones and Diamonds at various stages of our production process? A major concern related to our jewelry production process is the amount of rejection of gemstones as well as the amount of rework done due to these rejections. The main reasons for rejections burning, breaking, and missing of stones/diamonds. We are looking for effective solutions to reduce these rejections.